Marci Hoover, Admissions
Recently, Marci spent a significant amount of time assisting a resident in the Gallery Café. Rather than simply passing by Marci took the opportunity to gently encourage the resident, helping them put their shoes on the correct feet and put their sweater on front wise. Throughout the interaction, Marci listened attentively to the resident’s stories, gently worked around their resistance with compassion, and eventually convinced them to accept the assistance they needed. She was aware they had a lunch meeting that day, so she made sure they looked their best, preserving their dignity and confidence.
This is just one instance that illustrates Marci’s unwavering commitment to going above and beyond for MMC residents and putting People First.
Nominated by: Bridget Steuer, Director of Philanthropy
About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.